Cancellation, Returns & Refunds Policy – WellWith

At WellWith, we truly value our customers and aim to provide you with the best shopping experience possible. To ensure transparency, we have a simple and customer-friendly Cancellation, Returns & Refunds Policy outlined below.

1. Cancellation Policy

• Orders can be cancelled only before they have been shipped.

• Once your order has been dispatched from our warehouse, it cannot be cancelled.

• If we suspect any fraudulent transaction or one that violates our Terms & Conditions, we reserve the right to cancel such orders without prior notice.
  
  

To cancel your order (before shipment):

• Email us at care@wellwithlife.com or
  
  

• Call us at 08040363880 (Monday to Saturday, 10:00 AM – 6:00 PM).
  
  

Refunds for cancelled orders will be processed within 7 - 14 business days after the cancellation request is confirmed.

2. Returns, Replacements & Refunds

We offer a hassle-free return policy for our customers.

• You can request a return or replacement within 5 days of receiving your order in case you received a defective, damaged, or incorrect product.
  

• Refunds or replacements will only be processed if the products are returned in their original packaging, with seals, labels and barcodes intact.
  
  

Steps to request a return/replacement:

1. Email us at care@wellwithlife.com within 5 days of delivery.
   

2. Share your Order ID, details of your request, and clear images/videos of the product and invoice (with batch number visible).
   

3. Our logistics partner will arrange a pickup within 5 – 10 business days.
   

4. Once the returned product is received and verified, we will initiate your refund or replacement. 

3. Conditions Where Returns Will Not Be Accepted

• Products returned without original packaging, labels, or freebies.

• Tampered serial numbers, seals, or altered product compositions.

• Requests raised after 5 days of delivery.

• Free gifts or promotional items provided with your order.

4. Refunds

Refunds are possible in the following cases:

• Cancellation before shipment.
  

• Returned products that pass quality checks.
  
  

• Orders where delivery was unsuccessful (wrong/unreachable address, customer unavailable, or customer refusal).
  
  

Refund Timelines:

• Prepaid Orders (Credit/Debit Card, Net Banking, UPI): Refunds will be processed back to the original payment method within 5 – 7 business days.
  

• Cash on Delivery Orders: Refunds will be made via bank transfer. Customers need to share bank details over email. Processing time: 7 – 14 business days.

5. International Orders (USA Only)

WellWith currently ships international orders to the United States (USA) from India.

Important Information for International Orders:

International orders once shipped cannot be cancelled.

Due to the nature of wellness and consumable products, international orders are generally not eligible for return or exchange unless the product received is:

• Damaged during transit

• Defective

• Incorrect product delivered

To request support for an international order:

Customers must contact us within 48 hours of delivery at:
📧 care@wellwithlife.com

Please share:

• Order ID

• Clear images/videos of the product and outer packaging

• Invoice copy

• Description of the issue

Customs, Duties & Import Charges:

International customers are responsible for any:

• Customs duties

• Import taxes

• Local clearance charges

• VAT or country-specific charges

These charges are determined by local authorities in the destination country and are non-refundable.

Refunds for International Orders:

Refunds, if approved after verification, will be processed to the original payment method within 7 – 14 business days.

Non-Refundable Situations for International Orders:

Refunds or replacements will not be applicable in cases where:

• The shipment is delayed due to customs clearance

• Incorrect shipping details were provided by the customer

• Customer refuses delivery or customs payment

• Product import is restricted under local country laws

WellWith is not responsible for customs-related delays, import restrictions, or additional charges imposed by destination countries.

6. Changes to this Policy

For any queries, complaints, or support regarding cancellations, returns, or refunds, please contact us at:

📧 care@wellwithlife.com
📞 08040363880 (Monday to Saturday, 10 AM – 6 PM)
🌐 https://wellwithlife.com

At WellWith, your satisfaction matters most, and we are committed to making your wellness journey smooth and worry-free.